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The ANZ digital video interview is provided by HireVue and is part of the pre-screening stage. In this interview, you’ll record your responses to a set of pre-determined questions within a fixed time frame.
During the ANZ digital interview, you will receive a set of role-specific questions, and your responses will be evaluated against ANZ’s core competencies and job requirements.
Watch our short video below to learn more about the ANZ digital interview process.
The ANZ HireVue interview questions are tailored to assess your cultural fit, your potential contribution to the organisation, and your ability to work in a fast-paced, client-driven environment.
Below are example ANZ interview questions and answers you can use to practice with.
How to Answer: Show that you’ve researched ANZ and align your goals with its values, like innovation, sustainability, or customer focus. Highlight what excites you about working there and how your skills can contribute to ANZ’s mission.
Good Answer:
I want to work for ANZ because of its strong reputation as one of the leading banks in the Asia-Pacific region, with a clear focus on customer-centricity, innovation, and sustainable growth. ANZ’s commitment to diversity, inclusion, and purpose-driven banking aligns closely with my personal values and career aspirations.
I am particularly attracted to the ANZ Graduate Program, which provides world-class training, mentorship, and rotational opportunities across different business areas. This structured program will allow me to build the technical, leadership, and problem-solving skills needed to contribute meaningfully to ANZ’s mission of helping communities and individuals thrive.
How to Answer: Use the STAR+R method to structure your answers effectively. Describe a real situation where you demonstrated empathy, problem-solving, and a customer-first mindset. Explain your specific actions, the outcome achieved, and reflect on what you learned or how you’d apply those lessons in future scenarios.
Situation:
While interning at a service desk, I encountered a customer who was upset about a delay in resolving their issue.
Task:
My responsibility was to handle the situation professionally, reduce their frustration, and ensure the issue was addressed quickly.
Action:
I first listened carefully without interrupting, acknowledged their frustration, and apologised for the inconvenience. I then explained the cause of the delay in simple terms and outlined the steps I would take to fast-track the process. I also provided them with a realistic timeline for resolution and kept them updated regularly.
Result:
The customer appreciated the clear communication and calm handling of the situation. Their issue was resolved within the new timeline, and they later provided positive feedback about my service.
Reflect:
This taught me the importance of empathy, transparency, and proactive communication skills I know are essential when serving ANZ clients and upholding its value of accountability.
How to Answer: Show that you understand ANZ’s purpose beyond banking. Highlight how its focus on sustainability and innovation aligns with your personal values or career goals.
What excites me most about ANZ’s commitment to sustainability and innovation is the opportunity to be part of an organisation that drives financial growth while making a positive social and environmental impact. ANZ’s focus on supporting customers’ transition to net zero and its investments in digital banking platforms show how it balances innovation with responsibility.
Personally, I am passionate about using technology to solve real-world problems. I believe working at ANZ will allow me to contribute to solutions that support both customer success and a sustainable future.
Sign up for GF Practice Video Interviews to record yourself, practice answering questions, observe your behaviour, and improve step by step. This will help you prepare and make a positive impression during your ANZ digital interview.
Read on for my top tips to help you pass the ANZ digital interview.
1. Research ANZ’s purpose and values: Start by exploring ANZ’s focus areas like sustainability, innovation, and customer-centricity. Understanding this helps you tailor your answers to show genuine alignment with the company’s culture.
2. Prepare examples using STAR+R: Plan 2–3 examples that show teamwork, problem-solving, and leadership. Use the STAR+R (Situation, Task, Action, Result + Reflect) method to keep your answers structured and impactful.
3. Set up your interview environment: Choose a quiet, well-lit space, test your camera and microphone, and keep distractions minimal. This helps you stay focused and present yourself professionally.
4. Practice your delivery: Record short answers to sample questions beforehand. This helps you manage timing, improve clarity, and sound confident during the real interview.
5. Start each answer with strong action: Lead with verbs like collaborated, led, resolved, or created. This instantly captures attention and positions you as proactive and results-driven.
6. Stay calm and confident during recording: Speak clearly, maintain eye contact with the camera, and smile naturally. Remember, ANZ values authenticity more than perfection.
7. Reflect after the interview: Take a few minutes to note what went well and what could improve. Reflection helps you prepare even better for future rounds or interviews.
Now we’ve reached the final and most crucial stage of the ANZ hiring process: the ANZ assessment centre, where your collaboration, problem-solving, and adaptability will be closely evaluated
The ANZ digital interview usually runs for about 30–45 minutes, depending on how many questions there are and time limits per question.
When you hear back from ANZ after the digital interview varies widely. However, you can expect to typically hear back within a few days or a few weeks.
The ANZ video interview will typically include about 5 to 6 questions for you to answer.
In most cases, the ANZ digital interview will require you to complete within a set window, usually 3–7 days, from when the invite is sent.
Prepare for your ANZ hiring process with our expertly designed video interview practice tool, used by over 150 UK universities and their students, and also across Asia and continental Europe. Practice with peace of mind with commitment to a full 100% money-back guarantee if you do not pass your job tests.
Prepare for your ANZ hiring process with our expertly designed video interview practice tool, used by over 150 UK universities and their students, and also across Asia and continental Europe.
Practice with peace of mind with commitment to a full 100% money-back guarantee if you do not pass your job tests.
Click the links below to uncover more about the ANZ recruitment process:
This article was last updated on 20 February 2026. All information provided is accurate to the best of our knowledge at the time of publication, based on publicly available sources. For the most up-to-date details, please verify directly with the employer.
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