These terms and conditions govern your use of our website. Please read the terms in full before you use this website. By using this site it will be considered that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. Site Access

1.1 You will be able to access the majority of this website without having to register any details with us. However, particular areas of this website will only be accessible if you have registered.

2. Use of Website

2.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. Visitor Conduct

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website from our website, it is at your own risk.

5.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

(c) you do not link from a website that is not owned by you; and

(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. Disclaimer

6.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice. The material on this website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this website.

6.3 All trademarks used on the website are the property of their respective trademark holders and are not affiliated with Graduates First. Our products are designed to help you prepare for your assessments, but they are not identical to them. We cannot guarantee precisely how similar the types of assessments you encounter will be.

7. Exclusion of Liability

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.

7.2 Nothing in these Terms shall exclude or limit liability for:

(a) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977),

(b) fraud;

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under the law of the United Kingdom.

8. Use of Forum

The terms of this site also apply to the use of our Forum. All users are expected to comply with the terms outlined here when using our site and forum, specifically sections 4 and 5 above. We cannot be hold responsible for misleading content, or content that may cause offense to other users. However, any such content may be removed and we reserve the right to remove any content posted as we deem fit.

9. Payment Flow and Delivery Policy

Once a package is selected, you will be taken through a short process where you will be required to create an account on Graduates First and make payment. Upon receipt of payment (which is instant), you will be granted immediate access to our online portals which provide you with the content that you have purchased.

10. Refunds

We offer a money back guarantee if you do not pass your test. You may request a refund by emailing and sending in the evidence to prove that you have not been successful in a particular test related to the one that you have purchased.

If there were discrepancies in that only a certain test was failed, a partial refund of the package you bought will be given. The refund amount will be judged from the information you provide as part of your refund request, which will need to include examples. Please be aware we may ask for further information about your request. Refund requests can take up to 5-7 days to process. If successful, we will refund the amount through our payment providers PayPal or Stripe.

Please note this refund policy excludes individual packages of: Speak to an expert, video interviews, assessment exercises and game-based assessments. Due to the nature of the packages, assessments and evidence required, we are unable to provide a refund for these specified individual packages.

Please note that all solutions are available on reports where appropriate.

11. Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

12. Our Details

Our business’s name is: Graduates First Limited (this is an online only service) Our contact details are: