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GFI Group Ltd. is not affiliated with Lloyds Banking Group. We provide test and interview preparation materials for candidates who may be applying to thousands of large organisations including Lloyds.


Applying to Lloyds Bank in 2024? Look no further than this guide to accelerate your Lloyds online assessment practice today.

The text below provides a full candidate recruitment, assessment and preparation guide and practice for those applying to jobs, internships and graduate jobs at Lloyds Banking Group globally and within the UK.

Our website provides scientifically validated practice assessments tests, interviews and assessment centre exercises that can be used to practice and prepare for the recruitment and assessment process. 

Check here for Free and Premium aptitude assessment tests and video interviews to practice and prepare for Lloyds Banking Group recruitment.

If you are aiming to apply to Lloyds Banking Group or have a Lloyds assessment test coming up, our text below is the best place to start.

Not sure if you should practice to prepare for Lloyds Banking Group assessments? According to research, 60-80% of candidates are rejected based on their aptitude tests results. It is proven that practice increases your chances of getting hired.

A recent study (Bradley et al, 2019) found that candidates who do not practise assessments, tend to fail at the first hurdle of psychometric assessments (54%-84%). This study looked at the Top 100 global employers.

In a nutshell

How to prepare for the Lloyds Banking Group assessment process and tests to get the job?

  1. Complete your Lloyds Online Application
  • Fill in your Lloyds Workday online application
  • Align your Resume/CV with Lloyds Banking Group key values and aims
  • Scan keywords from the job description and include these in your resume.
  1. Practice for Lloyds Online Strengths-based Assessments. 

The Lloyds Online Strengths-based Assessment stage of the Lloyds Assessment Process uses a series of Assessment tests to assess various cognitive abilities and personality traits of the candidates. 

The Lloyds Online Strengths-based assessment consists of the following 5 Online Assessment Tests

  1. Lloyds Numerical Reasoning Test
  2. Lloyds Verbal Reasoning Test
  3. Lloyds Logical Reasoning Test
  4. Lloyds Situational Judgement Test
  5. Lloyds Work-style Personality Questionnaire

Research suggests that 50-80% of the candidates do not get past the Online Assessment stage. The proven way to get ahead is practice. Get the Essentials practice package and prepare with our Lloyds-style Online Strengths-based assessments

      3. Practice for Lloyds Video Interview: Lloyds Job Insight Assessment 

The Lloyds Job Insight Assessment is a Video Interview, wherein you will be required to record yourself answering some pre-recorded questions and solve some numerical problems or role-related problems.

Prepare for the Lloyds Video Interview:

  1. Use our Video Interviewing platform contains predefined competency-based and industry questions for banking and emulates experience you will have in platforms used for employers’ interviews such as Hirevue, Pymetrics and Sonru. 
  2. Prepare and practice answering questions that typically come up in interviews for banking jobs 
  3. Always record your answers and watch them to develop your interview technique, timekeeping and words used. Repeat recordings until you feel satisfied.

Go Premium to get lifetime access to our Video Interviewing Tool to practice for Lloyds Video Interviews and Question Identifier Tool to know what kinds of questions you are likely to face at your Lloyds Interviews. 

      4. Prepare for the Lloyds Assessment Centre

The Lloyds Assessment Centre will be held at a local Lloyds office, or virtually through any of the video conferencing apps such as Google Meet, Zoom, etc. The Lloyds Assessment Centre aims at assessing you on the basis of your behaviours in a real work environment. 

The different assessment centre exercises you are likely to expect at your Lloyds Assessment Centre are: 

  1. Lloyds Case Study and Group Discussion
  2. Lloyds Presentation Exercise
  3. Lloyds Final Interview

Hone your written and spoken communication technique. Research online, prepare and practice presentations and practice as many business case studies as possible. 

Refine your interview ability for your Lloyds interview during the assessment centre to showcase your:

  • deep knowledge 
  • understanding of the role
  • business acumen
  • passion
  • critical thinking and ability to think on your feet

For this interview, use the video interview platform and record yourself answering the banking questions using the STAR technique.

Be aware, as not many candidates get to this stage. The competition is very fierce.

Continue reading to get answers to critical questions:

  1. What is the Lloyds Recruitment Process?
  2. How to prepare for Lloyds assessments?
  3. How do I prepare for Lloyds video interview?
  4. How do I pass Lloyds assessment centre?

Looking into assessments with Lloyds, simply click in the table below to practice assessments relevant to your Lloyds Assessment Process!

Tests relevant to Lloyds Assessments Start Practicing
Numerical Reasoning Tests Start Practicing
Verbal Reasoning Tests Start Practicing
Logical Reasoning TestsStart Practicing 
Situational Judgement Tests Start Practicing 
Work Personality QuestionnaireStart Practicing 
Video InterviewsStart Practicing
Assessment CentreStart Practicing

The above table is fully equipped with practice assessments and tools that will help you prepare for your upcoming assessments at Lloyds. 

There are a few things that you need to know before applying for Lloyds, i.e., a few research pointers to keep you ahead of the other candidates in the Lloyds Banking Group assessment process

Continue reading to find out what you need to know for your Lloyds application.

Lloyds Banking Group: How to Research before applying

Before you apply for a job at Lloyds, you should gather some information about the culture, mission and values of the organisation. Aligning your resume and interview answers give you benefit over your competitors and keeps you ahead in the race. 

Below, we are going to discuss some important features of Lloyds Banking Group. We will also tell you how to conduct your Lloyds research and what topics to conduct research on. 

Job Functions Available at Lloyds 

Lloyds Job functions are divided into three departments:

  1. Customer Focused
  2. Tech and Transformation 
  3. Specialist Functions 

What job functions are available under each of these heads? Let’s discuss.

Customer Focused 

Branch Contact Centre
Business Development Products 
Specialist Advice 

Tech and Transformation 

Mobile Data & Analytics
Cyber Security Agile

Specialist Functions 

Audit HR
Marketing Actuarial
Corporate AffairsSourcing
Legal Secretariat 

The Lloyds job functions aren’t limited to the above functions. Once you decide what position you want to apply to, make sure to align your application answers with Lloyds’ values, mission and culture below.

What are Lloyds’ Values?

  • We trust each other, to achieve more together
  • We put people first, to go further for our customers
  • We embrace our differences, to value everyone
  • We’re bold and take action

What is the Lloyds Bank mission statement? 

“Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.”

What qualities does Lloyds expect in candidates? 

  • Dedicated
  • Empathetic
  • Knowledgeable 

Now, without further ado, let’s jump right into the Lloyds Assessment Process. 

Lloyds Recruitment Process

What is the Lloyds application process?

The Lloyds Recruitment Process is made up of 4 main stages. At each of these stages you will be assessed on different skills and traits. The four stages of Lloyds Assessment Process are: 

  1. Lloyds Bank Online Application
  2. Lloyds Online Strengths-based Assessments 
  3. Lloyds Job Insight Assessment: Lloyds Video Interview 
  4. Lloyds Assessment Centre

Let’s discuss each of these assessment stages in detail. 

Lloyds Bank Online Application

What is the Lloyds online application?

The Lloyds Online Application is the first stage of the Lloyds Assessment process. You will be required to fill in information like:

  • Personal details 
  • Contact information 
  • Educational qualifications
  • Work history, etc.
  • Upload your resume 
  • Answer one or two motivational questions 

Lloyds Application: Motivational Questions

Below is an image of the Lloyds Application window and the motivational questions asked. We will also discuss some tips and tricks ahead of this to ace your Lloyds Motivational Questions. 

Lloyds online application motivational questions
Lloyds Online Application – Motivational Questions
Source: Lloyds Careers

Let’s look at our tips and tricks to make your application stand out. 

Tips to Answer Lloyds Motivational Questions 

  1. Include the Key Competencies: Read the job description carefully and scan the key competencies required for the job post you have applied to and tailor your answer in a way that it reflects those competencies. 
  2. Connect with Lloyds values: Make sure to convince the employers in your answer that you connect with Lloyds values on a personal level. Examine how Lloyds values align with your own and include these in your answers.

The above-mentioned tips will give your application a benefit over your competitors. The only section to master now is the resume. Let’s talk about that in depth. 

Lloyds Online Application: Resume

You will also be able to upload your CV/Resume at this stage and describe your relevant skills. The skills you should mention should align with those highlighted in the job description, i.e., they should be specific to the job role you have applied to. Avoid using buzz words such as “hard worker,” “team player,” and “results-oriented”.

Lloyds online application resume upload
Lloyds Online Application Resume Upload
Source: Lloyds Careers

How do we build a resume that can impress and get selected at Lloyds, first time? Well, we’ve got you covered there with these quick best tips. 

Top 4 tips to get your Resume Selected at Lloyds 

  1. Use a format that is easy to read. 
  2. Include measurable results in your resume. For example: working as X stabilised Y functions increased the Z by 30%.
  3. Make sure to include key competencies mentioned in the job description in your resume.
  4. Align your resume with Lloyds’ key values, mission and qualities expected. 

Gain insight into how to write the past experiences section of your CV with the following video:

How to Write the Past Experiences Section on your CV | CV Writing Guide #shorts

If your application gets selected, you will be invited to the next stage of your Lloyds Recruitment Process, i.e., the Lloyds Online Strengths-based Assessments. Let’s dig deeper into that stage of your assessment process. 

Lloyds Online Strengths-based Assessments

What are the Lloyds assessment tests?

The Lloyds Banking Group online assessments will be the second stage of your Lloyds Assessment Process where you will be required to sit for a series of assessment tests which will examine you on the basis of your cognitive skills and personality traits

The various tests you can expect for your Lloyds Online Assessment stage will depend on the role you’ve applied for, but are likely to include 1-2 of the following:

  1. Lloyds Numerical Reasoning Test
  2. Lloyds Verbal Reasoning Test
  3. Lloyds Logical Reasoning Test
  4. Lloyds Situational Judgement Test 
  5. Lloyds Work-style Personality Test

Let’s discuss each of these assessments and see tips on how to master them

1. Lloyds Numerical Reasoning Test

What is the Lloyds numerical reasoning test?

The Lloyds Numerical Reasoning Test developed by SHL examines you on the basis of your analysation skills and your ability to handle and interpret numerical data, as a major part of your job at Lloyds will be handling and interpreting data to work on numerical solutions. 

What does the Lloyds numerical reasoning test involve?

In the Lloyds Numerical Reasoning Test, you will be required to read graphs, tables and charts, comprehend them and perform necessary calculations to reach the answer to over 18 multiple choice questions within the time limit. The mathematical functions you may be required to perform can be basic mathematical functions such as addition, subtraction, multiplication and division; or GCSE level math functions such as:

  • Average
  • Percentage
  • Simple Interest 
  • Compound interest, etc. 

Discover the top 3 reasons employers like Lloyds use numerical reasoning tests with this short YouTube Video: 

Top 3 Reasons Employers use Numerical Reasoning Tests #shorts

Lloyds numerical tests are timed and they look for both agility and accuracy in the candidate. Therefore, it’s important for you to do smart work rather than hard work. For that purpose, we have come up with a few tips and tricks for you to ace your Lloyds Numerical Reasoning Test. 

3 Top Tips to ace your Lloyds Numerical Reasoning Test. 

  1. Look at the question first: Take a look at what the question requires you to do, rather than just reading and understanding every bit of information present. These tests generally contain a lot of information that may not be of any use to the candidates, just to puzzle them. So, look out. 
  2. Build a strategy: The Lloyds Numerical Reasoning test is timed and thus you will have to use your time wisely. The best way to use that is, assign a time limit to each question with a certain amount of time to spare for review or re-check, and do not spend more time on a question than the assigned time limit. 
  3. Do not dwell on one question: Do not get stuck solving a particular question for too long. If you cannot solve it within the time limit assigned, move on. 

If you want more tips on how to ace your Lloyds Bank online assessment, don’t miss out on the video below for our top 5 numerical reasoning test tips: 

Top 5 Numerical Reasoning Test Tips and Tricks (2024) #shorts

Now, using the above-mentioned tips, try to solve this Lloyds-style Numerical Reasoning Tests Example question. 

Lloyds numerical reasoning test example
Lloyds-style Numerical Reasoning Test Example
Source: GF

Got the answer? Check the bottom of the page to find out if you found the solution!

You can practice many such Lloyds-style Numerical Reasoning Test example questions for FREE just by registering to GF. So, what are you waiting for? Visit our website and Register Today! 

2. Lloyds Verbal Reasoning Test

What is the Lloyds verbal reasoning test?

Lloyds Verbal Reasoning Tests aim at assessing the candidate on the basis of your observational and comprehension skills. These verbal reasoning tests are designed by SHL to examine if the candidate can extract relevant information from an unseen paragraph accurately and reach a conclusion for each statement within the short time limit

What will the Lloyds verbal reasoning test involve?

You will be required to read, analyse and comprehend the information provided in the paragraph and select if the subsequent statements are true, false or impossible to say. 

Discover more about Lloyds-style verbal reasoning tests, with our short YouTube video below:

What is the Verbal Reasoning Test? #Shorts

Now we know more about the Lloyds Verbal Reasoning Tests, let’s go over the best tips we’ve discovered to help you prepare and ace your Lloyds Bank assessment

Lloyds Verbal Reasoning Test: Tips to Prepare and Pass

  1. Invest some time reading English newspapers and journals everyday. 
  2. Try solving crosswords or make a target of learning 5 new words everyday to improve vocabulary. 
  3. Get a good night’s rest before the day of the test.
  4. Understand the options given to you, i.e. True means the statement is correct, False means the statement is incorrect and cannot say means that there is not enough information to find the answer. 
  5. Base your answer only to the information given in the passage. 

Lloyds Verbal Reasoning Tip: Lloyds Verbal Reasoning Tests can prove to be more difficult for non-native english speakers because the paragraphs used in these tests make use of grammar rules to make the test difficult. Therefore, to do well in this test you need to practice solving as many verbal reasoning tests as you can to understand the patterns of questions. 

Or take a break from reading and watch the following video by GF for these tips on how to ace Lloyds Verbal Reasoning Tests:

Top 5 Verbal Reasoning Test Tips and Tricks (2024) #shorts

Now that you know what to expect from Lloyds Verbal Reasoning tests and how to solve Verbal Reasoning questions, try solving this Lloyds-style Verbal Reasoning Question example.

Lloyds verbal reasoning test example
Lloyds Verbal Reasoning Test Question Example
Source: GF

Looking for more Lloyds-style Verbal Reasoning Test with answers, worked-solutions and professional score reports including personalised tips based on your performance? Then we’ve got you covered.

3. Lloyds Logical Reasoning Test

What is the lloyds logical reasoning test?

The Lloyds Logical Reasoning test aims to examine the candidates’ abilities to observe and understand patterns. The SHL Lloyds Logical Reasoning or Inductive Reasoning test will require you to identify patterns and find out the connection between each of the shapes given in the question.

What makes the Lloyds Logical Reasoning Test difficult is that there is no limit to how abstract these patterns and trends can be. They will usually evolve around the size, arrangement, movements and colours of two and three-dimensional shapes.

Some patterns may change in more than one category (e.g. in both shape and colour) so watch closely!

Develop your understanding of the Lloyds Logical Reasoning tests with this short YouTube video below:

What is a Logical Reasoning Test? #shorts

The Lloyds Logical Reasoning Test can have an endless number of patterns for you to identify. Therefore, the more questions you solve, the more you will be able to familiarize yourself with the types of questions and patterns. 

4 Key Tips to Ace your Lloyds Logical Reasoning Test

  1. Find a quiet space: Ensure that you are in a quiet and clean location, this will help to maximise focus.
  2. Use a laptop or computer: Mobile Phones or Tablets can sometimes be unresponsive to smaller screens and could require you to scroll or resize the screen, this costs vital time and focus.
  3. Don’t cheat: Many tests have functions to prevent cheating and the clock will continue counting.
  4. Focus on each question: Do not lose focus or confidence if you struggle with a question, move on and focus on the next.

Lloyds Logical Reasoning Tip: Ensure that you read the instructions to your test very carefully. Make sure you identify the key points (time per question, number of questions and ability to return to unanswered questions), having this information prepared before hand will help you keep a track of your progress in your logical test.

To learn more top tips and tricks on how to ace your Lloyds Logical Reasoning Test, watch this short video by GF:

Top 5 Logical Reasoning test tips and tricks (2024) #Shorts

Now that you know what Lloyds Logical Reasoning Tests are and how to ace them, try this Lloyds-style Logical Reasoning Test Example question to put the above knowledge to use. 

Lloyds logical reasoning test example question
Lloyds Logical Reasoning Test Example
Source: GF

Think you got the answer? Check the bottom of the page for an answer.  

You can practice 150+ Lloyds-style Logical Reasoning Test questions with GF. All you have to do is Register with GF. 

4. Lloyds Situational Judgement Test

What is the lloyds situational judgement test?

The Lloyds Situational Judgement Test tests you on the basis of your problem-solving and decision-making skills. You will be required to read and analyse real-life work scenarios that you are likely to face at Lloyds and select the best and worst courses of actions to solve the problem proposed in the work scenario. 

While answering these questions, you must keep in mind the key competencies required for the job role and Lloyds’ values

Want to understand Lloyds Situational Judgement Tests better? Watch this short video by GF:

What is a Situational Judgement Test (SJT)? | 2024 Guide for Job Hunters (PwC, Deloitte, Accenture)

The most important thing that Lloyds Situational Judgement Test assesses is professionalism i.e., if you take work decisions without being emotional or aggressive. To prepare you for your upcoming Lloyds SJT, we have come up with top tips and tricks to ace Lloyds Situational Judgement Tests. 

4 Top Tips to Ace the Lloyds Situational Judgement Test

  1. Practice as many Lloyds-style Situational Judgement Tests as you can before sitting for the actual thing. Subscribe to our Go Essentials package to get lifetime access to all Lloyds Assessment including Lloyds Situational Judgement Tests.
  2. Keep in mind Lloyds’ values and key competencies from the job description when answering the Lloyds Situational Judgement Test questions to show the employer that your skills align with Lloyds’ Values and key competencies of the job. 
  3. Be honest when choosing the best course of action, because your employer wants to know what you would do in a particular situation. Therefore, do not select an option that your employer would want you to, instead, select the one you actually connect with. 
  4. Your option should always be one that SOLVES the problem. Always ensure that you choose the option which follows this.

Want more tips to do well in your Lloyds Situational Judgement Tests? Do not miss out on this short video by GF:

Ace the SJT | 5 Situational Judgement Test Tips #shorts

Check out our Lloyds-style Situational Judgement exercise question developed by us to give you a sneak peek into what you may expect in your Lloyds test.

Lloyds Situational Judgement Test Example
Source: GF

For more SJT practice questions similar to an Lloyds’ Situational Judgement Test, Go Essential with GF and practice to get ahead today.

5. Lloyds Work Personality Questionnaire

What is the Lloyds personality test?

The Lloyds Work Personality questionnaire aims at examining the work behaviours and style of the applicant. This questionnaire will have statements related to different attributes of a candidate in a real life work environment and you will be required to rate your likeness to that statement using a scale or selecting the statement which best describes the candidate.

The statements in the Lloyds Work Personality Questionnaire may include: “ I enjoy starting projects rather than finishing them” 

5 Steps to Prepare and Ace the Lloyds Personality Test

  1. Research the Role – Consider how the Lloyds job description and responsibilities align with your own personality
  2. Practice with our WPQ – discover your work preferences with our practice Workplace Personality Questionnaire.
  3. Use the reports – write down experiences that demonstrate your personality. Use the report to discover the best job for you.
  4. Be Honest – This will help you and your Lloyds recruiter align you with the career that suits your preferences
  5. Answer consistently – Inconsistent answers may lead to further assessments to verify your answers in this questionnaire

Alternatively, discover these simple to follow tips on how you can ace your Lloyds Personality Questionnaire by watching this short YouTube video: 

How to Pass Personality Questionnaires (5 Personality Test Tips) #shorts

Gain more insights and get lifetime access to our Work Personality Questionnaire to prepare you for your Lloyds personality test and get ahead in your application today. 

Once you have aced your Lloyds online assessments, you will be invited for an interview. Over recent years, Lloyds has moved towards video interviews in their Job Insight Assessment.

Lloyds Job Insight Assessment: Lloyds Video Interview

What is the Lloyds Job Insight Assessment

The Lloyds Job Insight Assessment is a video interview where you will be required to record yourself answering some pre-recorded questions by your employer. You will also be asked to solve some numerical and role-related problems, such as coding tests, etc.  

How much time do I have in the Lloyds Video Interview?

You will have 90 seconds to understand and prepare the answer and the next 3 minutes to answer the question. You may be asked to answer 7-8 video questions and solve a couple of numerical or role-related problems. 

Discover more about what you can expect from your Lloyds video interview, just by watching this short video where we uncover all you need to know about video interviews:

What is a Video Interview? #shorts

The Lloyds video interview recordings will be reviewed by a senior manager of your field. Therefore, it’s important that you tailor your responses to show that you are empathetic towards the customers since Lloyds aims to value empathy towards their customers. 

How to Prepare for the Lloyds Video Interview?

Check out our top 4 easy to follow tips on how you can prepare for your upcoming Lloyds Lloyds Job Insight Assessment questions or video interview:

  1. Assess your own body language: Practice speaking answers in front of the mirror to keep track of your expressions and body language. 
  2. Ask for opinions of your friends and family: Record yourself answering common Lloyds Video interview questions and show these recordings to your friends or family to know their opinion on your body language and tone. 
  3. Find a suitable place: Find a quiet place to take the assessment, where no one disturbs you and there are no sound interruptions.
  4. Practice using our VI Tool: The best way to assess the quality of your answers and your body language while practicing for your upcoming Lloyds Video Interview is to use GF’s Video Interviewing tool to get access to 150+ Banking Video Interview questions to give you the real experience of the Lloyds Video Interview. 

Below is an image of our VI Tool with a Lloyds Video Interview question example, which will give you a clear idea of what your Lloyds Video Interview window will look like. 

Lloyds video interview question example
Lloyds Video Interview Question Example
Source: GF

Keep reading to discover even more tips on how to ace your Lloyds video interview below!

Top 4 Tips to Ace your Lloyds Video Interview

  1. Practice and prepare:
    • Practice speaking in a clear tone, record yourself answering previously asked questions and review the recording and try again with some amendments. It’s better to be equipped with prepared answers to the most critical questions asked in Lloyds Video Interview beforehand. Use the STAR+R technique to answer these questions. 
    • The best way to practice and prepare for your upcoming Video Interview is using our Video Interviewing Platform. With this you can get access to more 150+ questions asked by banking organisations in video interviews and gain experience of what the real Lloyds Video Interview would be like. All you have to do is subscribe to our Premium Package to gain lifetime access. 
  2. Dress smartly and look confident: 
    • Although you will be taking this interview at home, it’s important that you dress formally because that will reflect professionalism and first impressions count. Your body language should show that you are confident about your thoughts and knowledge. Speak clearly and consider your tone. Make sure to smile where appropriate and use subtle hand gestures when speaking. 
  3. Check for tech: 
    • Before taking the Lloyds video assessment, make sure you have all the external devices connected such as collar microphone, speakers, webcam, etc. Ensure that you have a stable internet connection and take the video interview in a quiet place where you won’t be disturbed. You can make use of additional equipment to ensure your video looks spectacular.
  4. Refer to Lloyds Values and Key Competencies: 
    • The Lloyds Video Interview will be competency-based and thus it is important to show the employer that you possess all the competencies required for the job and that you connect with the Lloyds values too. 

The above-mentioned tips will give your Lloyds Video Interview an edge over your competitors. However, here are some things that you should not do in a video interview: 

3 Video Interview Mistakes EVERYONE Makes (HireVue, Zoom, Skype) #shorts

To prepare you completely for your upcoming Lloyds Video Interview, we have come up with Most asked Lloyds interview questions and the best ways to answer them. Let’s take a look. 

Lloyds Video Interview Questions and Answers

How do you deal with conflict? 

Tips to Answer: The reason employers ask this question is to know if you can communicate effectively with a co-worker or customer. In this situation, think of a story where you came up with a positive outcome and solved the disagreement and had learned something new which is worth sharing with the employer. However, do not share a story which had negative implications for the company, such as a high cost in money and time. 

Good Answer: 

  • Situation: In my last position, I was new at the job. The two senior members of my team showed me the process of working, and gave me enough time to understand and adapt with the process of working. However, I had not met the target for the month as I didn’t understand this process.
  • Task: One of my senior members scheduled a private meeting where he discussed the implementation of using the provided method during my work. 
  • Action: We discussed our views on how to complete these tasks and came to an agreement to learn the current process first and then to investigate more efficient potential methods overtime. For the following month, I focused on using the established method and had met the targets. I had continued to meet with the senior team member to research more efficient methods. 
  • Result: In the following months after we had begun these meetings, I had started consistently meeting my targets, and had improved my performance by up to 25% in the first 2 months. As I developed my efficiency in this process, it gave me spare time to brainstorm other methods and ask further questions to my fellow team members.
  • Reflect: I discovered that I can ask questions when I don’t understand the process to complete my projects, and that communication is very important for all departments and jobs. On reflection, I understand that I can communicate with my team to more effectively complete our work.
How do you meet tight deadlines? 

Tips to Answer: Employers ask this question to know how well you work under pressure and if you understand the urgency of tight deadlines. Therefore, it’s important that you tell the employer about your methods of handling deadlines, i.e. your time management methods. Choose a specific deadline that you had to meet from your experiences in a previous job or during your education. Discuss how your time management methods have positively impacted your project. 

Good Answer:

To manage my time well and deliver work within the deadline, I make to-do lists for each day. For example, if I have a particular deadline in 3 days, I pick up small tasks to complete each day, and try to complete these tasks within the assigned time frame. In doing this, I find that it reduces pressure from uncertainty by breaking these tasks down into more manageable tasks. I am often able to complete my projects within the deadline as a result of this technique. 

How to handle a difficult customer?

Tips to Answer:  Lloyds is a customer-oriented bank and thus your employers will want to know how you work with customers. Therefore, your answer should tell your employers that you empathise with your customers, are capable of understanding their problems and determined to find solutions in order to help them. Lloyds is likely to seek a candidate who is calm and knows how to communicate, so make sure you discuss a situation where you handled a difficult customer by keeping calm and understanding the customer’s point of view. 

Good Answer:

When dealing with a difficult customer, I try to understand what the customer has to say for themselves. When trying to understand the customers’ inconvenience it’s important to listen with patience and without getting offended. And for that, keep in mind that the customer isn’t angry at any individual but at the service of the organisation as a whole. This makes it easier to get into the customer’s shoes without taking what they say to your heart. 

For more even more commonly used Lloyds interview questions that you might be asked, check out this short YouTube video below: 

5 Most Common Interview Questions #shorts

To practice more questions and be equipped with answers to the most common interview questions used by top employers across 11 industries, Go Premium and gain lifetime access to our Practice Video Interviewing platform and Question Identifier Tool

Having mastered the Lloyds Video Interview, you will be invited to the Lloyds Assessment Centre. What exercises will you be facing during your Lloyds Bank Assessment Centre? Let’s discuss this below. 

Lloyds Assessment Centre

What is the Lloyds assessment centre?

The Lloyds Assessment Centre will be conducted either at a local Lloyds office or virtually through video conferencing platforms such as Google Meet, Zoom, Teams, etc. The Lloyds Assessment Centre aims at assessing the candidates on the basis of their attitudes and behaviours in a real working environment. 

What will the Lloyds assessment centre involve?

The Lloyds Bank assessment centre exercises that the shortlisted applicants may face include: 

Let’s dig deeper and know more about these exercises. 

Lloyds Case Study and Group Discussion

What is the Lloyds case study and group discussion?

The Lloyds Case Study and Group Discussion is the first assessment centre exercise that you will be put through at your Lloyds Assessment Centre which aims at knowing if the shortlisted candidates can coordinate in a team. 

What will the Lloyds case study and group discussion involve?

In the Lloyds case study and group discussion, you will be divided into small teams or groups of 4-6 candidates. All of you will be given a case study and a problem to solve within. You will be required to coordinate with your team members, depend on their findings and find the solution to the problem proposed as a team. 

If you want to understand more on what to expect from your Lloyds Group Exercise and get tips to ace your Lloyds Group exercise, do not miss out on this short video by GF: 

Assessment Centre Group Exercises | How to Pass, with Example Task & Virtual Assessment Day Tips

Lloyds Presentation Exercise

What is the Lloyds presentation exercise?

Lloyds Presentation exercise will require you to prepare a short presentation on a topic that will be given to you beforehand. You will be required to prepare slides, graphs and charts to convince your employers in favour of your idea. The main aim of this presentation exercise is to measure your business acumen and time-management skills

Now, how can you ace your Lloyds Presentation exercise? 

We have come up with some short but very important tips for you to ace your Lloyds Presentation. What are these tips? Let’s find out.

3 Top Tips to Ace the Lloyds Presentation Exercise

  1. Keep your presentation short and to the point. Make sure it does not exceed the given time limit but ensure you don’t finish too early. 
  2. Open with an intriguing question to engage the audience. For example: “How many of you find it tiring to go to the market every day?” 
  3. Maintain a subtle eye-contact with your audience and don’t walk while explaining your point. Standing still helps retain hold of the observer’s attention. 

After completing these small Assessment Centre exercises, you will be called for a face-to-face interview with a senior manager from your field. This will be the last and final stage of your Lloyds Assessment Process. Once you get that right, you will have your dream job in your hands. 

So, let’s know how you can do well in your Lloyds Final Interview. 

Lloyds Final Interview

What is the Lloyds final interview?

The Lloyds Final Interview is the last assessment centre exercise that you have to go through. The Lloyds Final Interview is a face-to-face interview with a senior manager of your field, wherein you will be asked motivational, technical and competency-based questions around the role that you have applied for. 

Lloyds Final Interview Tip: The trick for competency-based questions is to be prepared with answers in the STAR+R structure for the most common Lloyds Interview questions.

What is the STAR+R structure and how do I use this method in my Lloyds interview? Let’s find out with this short video: 

How to Answer Competency-Based Interview Questions (STAR Technique) #shorts

Here are some example answers we’ve made to the most commonly asked Lloyds interview questions in the Lloyds Bank interview, which will help you develop your own answers

Lloyds Final Interview Questions and Answers 

When was the time you went above and beyond for a customer? 

Tips to Answer: The interviewers ask this question to know if you are determined to help your customers. They want to know when the time comes, will you do everything in your capacity or beyond to help your customer. Think of a story where you empathised with the customer and the reason why you empathised strongly with that particular customer which made you pull so many strings to help them. 

Good Answer:

  • Situation: There was this one lady who was a widow as her husband had just passed away. She used to sit for hours every day at the bank to withdraw money from her Fixed Deposit account and put it into another account.
  • Task: My manager was quite busy with other urgent projects and I couldn’t see her like that every day. Being a staff of the bank, I had easier access to the manager and details of her account.
  • Action: So, I made sure to get her work done by writing applications on her behalf outside of my working hours, getting them signed by my manager when free and finally getting her work done. 
  • Result: We transferred the lady’s funds across the accounts much more quickly and effectively, and helped the lady to feel special and it had painted a positive impression of the bank from other customers.
  • Reflect: I enjoy working more for my customers, and as an executive of the customer help desk my aim was to always go the extra mile to help my customers. I always seek new ways to help my customers such as this lady feel valued by my organisation beyond the job description.

At Lloyds we value empathy, why do you think that is?

Tips to Answer: Lloyds value empathy and they would definitely want someone to have this quality. And therefore it should be clear to your employers that you value empathy as much as they do. Tell them how you define empathy as an individual and what position it holds in your life. 

Good Answer:

Lloyds is concerned deeply about their customers and if they are getting the best service. For a great organisation such as Lloyds, it is important that its customers are satisfied with their service. And an organisation can only satisfy its customers fully when they can understand their problems completely and empathise with them. 

Therefore, Lloyds’ main purpose is to look for empathy in the employees they hire. Because good employees make up a good organisation. I personally feel to understand one another, to help one another and to uplift one another we need to empathise with one another. Biggest of fights and the hardest of conflicts can be solved if one knows how to empathise and thus I’ve worked on myself to instil empathy in my personality and understand my customers’ problems by putting myself in their shoes. 

What can you bring to the role? 

Tips to Answer: The employers ask this question to know if your skills align with the requirements of the job, if you are enthusiastic about the job role and if you understand the requirements of the job. To answer this question, it’s important that you recall Lloyds’ values and read the job description carefully. Carry out a self assessment; ask questions to yourself like, “What motivates me?”, “What kind of company culture am I looking for?”, “What are my career goals?”, etc.

Good Answer:

I have 7 years experience in financing and I have worked in different sectors of financing, therefore, I have mastered my skills in this sector. I still have a lot to learn and am ready for more challenges and thus I have applied for this job. I look for cost and time cutting solutions within my department to increase efficiency. In my last job, I created a new filing system which reduced the amount of time spent completing monthly financial reports by 45%. 

If I am offered a role at Lloyds, I will bring in creativity, passion and improvement in this job for the organisation to flourish. 

2 Key Tips to Ace Motivational and Technical Lloyds Interview Questions
  1. Research – Understand the requirements of the job you are applying for. Discover the latest news, achievements and projects around Lloyds Bank. Consider the key values and how they align with you and the role you are applying for. 
  2. Revise – Check the job description and field to uncover what skills are required for the role. Refresh your knowledge of the key topics around your area and practice solving common problems/situations that are likely to come up.

For example: for a data science role, ensure you brush up on your coding skills and ability to analyse large quantities of data. Consider the recent changes Lloyds have made to their apps and products, and how these may affect purchasing decisions and customer outcomes.

At the end of the interview, you will have the opportunity to ask questions to your interviewer. You should definitely use this opportunity because this shows the employer that you are genuinely interested in the job. 

What questions should I ask in my Lloyds interview?

Some questions that you can ask your interviewer at Lloyds are: 

  1. What does the job really expect from me?
    • This question shows the employer that you are eager to fit into the organisation and bring in value with your skills. 
  2. How was your experience when you first joined? 
    • This enables the employer to connect with you and shows that you’re up for any advice or heads up that they have to offer. 
  3. How do you manage to handle stress coming from such a high post in this company? 
    • Shows the employer that you understand the role and the responsibilities associated with it, and that you are ready to face any challenges that the job has to offer but with a little help. 

Looking for even more questions you can ask your Lloyds interviewer? We’ve got you covered with our top 5 questions you can ask your employer in this short video:

5 Best Questions to Ask in a Job Interview #shorts

With this, we come to an end of the Lloyds Assessment Process. If all goes well, you will receive an offer letter within 7 days of the Assessment Centre. Hoping this article helped and wishing you all the best from all of us at GF. 

But wait! Are you a recent graduate or a school leaver and looking for a career in the banking sector at Lloyds?

Lloyds bank offers a number of opportunities for students and graduates such as yourself to kickstart your career with. Let’s take a deeper look at these Lloyds Internship and Apprenticeship programmes. 

Lloyds Early Careers: Lloyd’s Graduate Schemes

Lloyds Early Career Programmes consist of various Graduate Programmes and Apprenticeships which enable the candidates to make use of the many ‘earn while you learn’ opportunities. These programmes help you learn the actual working of Lloyd’s, the challenges involved and ways of working things out, by putting your theoretical knowledge to practical use.

Let us discuss the details of the various Graduate schemes and programmes that Lloyds has to offer. 

Lloyds Graduate Programmes

Lloyds banking group is running 5 core programmes for graduates. All these programmes are 2 years long and are composed of four six-month placements. These graduate schemes enable you to gain a range of experiences which help you discover your strengths and interests. 

The five core programmes being run by Lloyds are: 

  1. Lloyds Actuarial Graduate Programme
  2. Lloyds Business Graduate Programme
  3. Lloyds Insurance Graduate Programme
  4. Lloyds Markets Insurance Graduate Programme
  5. Lloyds Finance Graduate Programme

The assessment process for Lloyds Graduate Programmes is almost the same as the assessment process for Lloyds Experienced hires. Let’s take a look at the Lloyds Graduate Programmes Recruitment Process.

Lloyds Graduate Programmes Recruitment Process 

The Lloyds Graduate Programmes Assessment Process consists of 4 stages. These stages are as follows:

  1. Lloyds Graduate Programmes Online Application: This is the stage where you will be required to fill in your personal details, contact information, work history, educational qualifications and upload your Resume/CV.
  2. Lloyds Graduate Programmes Strengths-based Assessment: The second stage of the Lloyds Graduate Programme Assessment Process involves a Strengths-based assessment, which comprises various psychometric tests that are designed to test the cognitive abilities and personality traits of the applicants. The psychometric tests used by Lloyds Graduate Programmes Strengths-based Assessments are:
  3. Lloyds Graduate Programmes Video Interview: The third stage of the Lloyds Graduate Programmes Assessment Process is the Lloyds Video Interview, where you will be required to record yourself answering the pre-recorder questions by an interviewer. At this stage, you might also get some role-related problems such as numerical problems, coding problems, etc. to solve.
  4. Lloyds Graduate Programmes Assessment Centre: The Lloyds Assessment Centre is held at a local Lloyds office where you will be put through different assessment centre exercises to examine your behaviours in a real-life work environment. These assessment centre exercises include:

How to apply for Lloyds Graduate Programmes? 

To apply for the Lloyds Graduate Programmes, visit Lloyds Careers website, but hurry because the applications are only open around November.

How long does the assessment process for Lloyds Graduate Programmes take? 

The hiring process for the Lloyds Graduate Programmes takes about 5-6 months. The key dates for different stages of assessments are: 

With this, we have covered all the information you are going to need about the Lloyds Graduate Programmes. Now let’s take a look at the Lloyds Apprenticeship Programmes.

Lloyds Apprenticeship Programmes

Lloyds Apprenticeship Programmes is aimed at those who wish to learn concepts and put this to use right away. The Lloyds Apprenticeships are designed for those who wish to learn in a vocational setting rather than attending higher education institutions such as university. The three main apprenticeship programmes offered by Lloyds are: 

  1. Lloyds Insurance Apprenticeship Programme
  2. Lloyds Business Apprenticeship Programme
  3. Lloyds Technology and Data Apprenticeship Programme
1. Lloyds Insurance Apprenticeship Programme

Lloyds Insurance Apprenticeship Programme allows you to experience a variety of roles within the insurance sector by placing you in different departments within the sector. 

How long is the Lloyds Insurance Apprenticeship Programme?

The Lloyds Insurance Apprenticeship Programme is an 18-month programme, which will put you through 3 rotations of different job posts within the department.

Qualifications required to apply for Lloyds Insurance Apprenticeship Programme: 

  • 3 A Levels or equivalent (Grade C or above) 
  • GCSE Maths and English (Grade 4 or above)
2. Lloyds Business Apprenticeship Programme

The Lloyds Business Apprenticeship Programme is a programme that allows the candidates to understand the working of a global corporate organisation. 

What is the duration of the Lloyds Business Apprenticeship Programme? 

The Lloyds Business Apprenticeship Programme is a 3-year programme, which will put you through different job rotations in the department to help you understand the real working of corporate banking. 

Qualifications required to apply for Lloyds Business Apprenticeship Programme: 

  • 3 A Levels or equivalent (Grade C or above)
  • GCSE Maths and English (Grade 4 or above) required
3. Lloyds Technology and Data Apprenticeship Programme

The Lloyds Technology and Data Apprenticeship allows those who have interest in Technology and Insurance to be a part of the digital transformation of Lloyds through design, research, data analytics or technology. 

What is the duration of the Lloyds Technology and Data Apprenticeship Programme?

The Lloyds Technology and Data Apprenticeship Programme goes on for a period of 36 months. During these 36 months you will be put through different functions of the digital sector of Lloyds bank. 

Qualifications required to apply for Lloyds Technology and Data Apprenticeship Programme:

  • 96 UCAS Points from three A levels (or equivalent). 
  • Maths and English (Grade 4 or above) required

With this, we have discussed all the basic information for you to start with, for applying for the Lloyds Apprenticeship Programmes. 

Below are the key dates of Lloyds bank Apprenticeships: opening of application and other stages of assessment.

Lloyds Apprentices Key Dates

Here, we come to an end to all the opportunities that Lloyds has to offer and their assessment processes. Hoping you found this article informative and wishing you All the best! 

Want more info on the Lloyds Tests? These following Lloyds FAQs will give you to-the-point information about the Lloyds placement. 

Lloyds Career FAQs

How long is the Lloyds Hiring Process?

The Lloyds hiring process may take up to an average 2-3 months. The duration of the recruitment process is likely to be different for many candidates, depending on the role and programme.

How long does the Lloyds Apprenticeship Programme Recruitment process take?

The Lloyds Apprenticeship Programme Recruitment Process takes around 4-5 months. The applications will open in the month of January and the overall assessment process will go on until April. The Assessment centre will tentatively take place by April.

How to pass the Lloyds Hiring Process?

Here are 3 top tips to pass the Lloyds Recruitment Process

  1. Familiarize yourself with the questions of the Lloyds Assessments.
  2. Try to solve the questions of the Lloyds Tests in a fixed time so that you get used to solving the questions with accuracy with time constraints. 
  3. Practice as many questions as you can 
  4. Practice speaking on camera or in front of the mirror to track your expressions and flow in answering interview questions. 

Register with GF and practice for your Lloyds tests with our own practice assessment tests.

What is the Lloyds Graduate Scheme and Apprenticeship assessment process?

The Lloyds Graduate and Apprenticeship Programmes Assessment Process is divided into 4 stages:

  1. Lloyds Online Application
  2. Lloyds Online Strengths-based assessment
  3. Lloyds Video Interview 
  4. Lloyds Assessment Centre

You can get job-ready by practicing for all these Lloyds Assessment tests with GF. Register today

What is the Lloyds online assessment like?

Lloyds will aim to assess candidates at this second stage with their online strengths-based assessments. These include:

Register with GF today to practice and prepare for your Lloyds Bank online assessment.

What is the Lloyds video assessment?

The Lloyds job insight video interview is a pre-recorded online interview where you will have 3 minutes to answer 7-8 video questions and is likely to involve job-related tasks such as solving numerical or coding problems or dealing with scenarios likely to occur in the role. The video assessment will be reviewed by a senior manager of the field you are applying for. 

Practice and Register with GF to get your job with Lloyds Banking Group first time

Select from the range of products we offer at no risk. We offer free aptitude tests with expert reports and progress tracking, so you can improve as you go and increase your chances of getting the job, first time. We also offer a comprehensive premium package with a full set of assessment tools for job candidates (numerical, logical, verbal reasoning, situational judgment tests, assessment centre exercises and more). Buy with peace of mind and without commitment; we offer a full 100% money back guarantee if you do not pass your job

Lloyds Numerical Reasoning Test  Answer: D

Lloyds Verbal Reasoning Test Answer: B

Lloyds Logical Reasoning Test Answer: C