1. Introduction

Should you practice assessments to prepare for the Virgin Media O2 recruitment process? According to research, 60-80% of candidates are rejected based on their aptitude test results. It is proven that practice increases your chances of getting hired.

In a nutshell:

How to prepare for Virgin Media O2 assessment tests and get the job?

1. Complete Your Virgin Media O2 Application

• Fill in your Virgin Media O2 online application.
• Match your application to Virgin Media O2 values.
• Use keywords from the job post in your resume.
• Tailor the information you provide with the role’s competency needs

2. Practice For Your Virgin Media O2 Assessment Test

The Virgin Media O2 online assessment used at this stage to test applicants is a Situational Judgement Test.

You may get rejected already after your situational judgement test. These tests can sift out 50-80% of candidates. The only proven way to get to the next round is to practice.

3. Record mock video interviews of yourself

Prepare for your Virgin Media O2 video interview and telephone interview by running mock interviews and answering typical interview questions for the role you are applying for. For Virgin Media O2 interview practice, use the following:

• a smartphone to record yourself
• Zoom or
• Our reliable video interview platform

Use the STAR+R method for your answers and practice each answer several times.

4. Prepare for the Virgin Media O2 Assessment Centre Exercises

Virgin Media O2 uses different exercises in its assessment centre to find the right candidates. Ensure that you practice a variety of exercises including:

• Group Exercises
• Role-play Exercises
• Final Interviews

So, without further ado, let’s dive into the Virgin Media O2 assessment process!

Who are Virgin Media O2?

Virgin Media O2 is a British mass media and telecommunications company based in London, England. It was formed in 2021 as a joint venture between Liberty Global and Telefónica by merging their respective Virgin Media and O2 UK businesses.

As a merger company, Virgin Media O2 has a variety of roles to offer and screens hundreds of applications yearly to hire the best candidates. Discover the various job areas you can apply to at Virgin Media O2 below.

Virgin Media O2 Job Areas

What roles can I apply to in Virgin Media O2?

As a merger between two of the UK’s most iconic brands, Virgin Media O2 has many roles you could apply to in different business areas. Some of these include:

These are just a few examples of business areas you could apply to at Virgin Media O2.

What are Virgin Media O2 Values?

Virgin Media O2 has three core values that guide the company’s culture. These three core values are:

Now that you know what the Virgin Media O2 core values are, how do you start your Virgin Media O2 job application and get the job? Find out below!

2. Virgin Media O2 Application

How to start my Virgin Media O2 application?

Your Virgin Media O2 job application begins with completing an application form for the role through the Virgin Media O2 official careers website. Simply visit the website, browse through current vacancies in the company, and apply for your desired role.

To complete your O2 job application, you will be required to provide the following information:

• Personal information 
• CV  
• Contact information
• Voluntary disclosures e.g. ethnicity, religion, etc.
• Additional information e.g. criminal record, sexual orientation, etc.

Virgin Media O2 Application Form

Source: Virgin Media O2 Careers

Once the online application is submitted, it will be reviewed. If your application is seen as a good fit, you may be invited to complete the Virgin Media O2 online assessment test.

3. Virgin Media O2 Assessment

What is the Virgin Media O2 online test?

Virgin Media O2 online test is an assessment designed to understand your strengths and determine if you are a good fit for the company and the role you applied for. This online assessment only requires around 5 minutes to complete.

What test is the Virgin Media O2 assessment?

The Virgin Media O2 online assessment will typically require you to complete a Situational Judgement Test, and will provide you with some practice questions before the assessment begins.

Let’s find out what the Virgin Media O2 situational judgement test is about.

Virgin Media O2 Situational Judgement Test

What is the Virgin Media O2 situational judgement test?

The Virgin Media O2 situational judgement test is designed to evaluate your work behaviours and preferences by presenting you with typical workplace scenarios you may encounter in a potential day-to-day with the company.

What does the Virgin Media O2 situational judgement test measure?

This Virgin Media O2 test measures your behavioural and cognitive abilities in work-related scenarios by assessing your problem-solving and decision-making skills.

Virgin Media O2 Situational Judgement Test Example

Keep reading for our critical tips that are sure to help you pass your Virgin Media O2 situational judgement test.

Top 6 Tips to Pass the Virgin Media O2 Situational Judgement Test

1. Understand the Virgin Media O2 values. Familiarise yourself with their values as Virgin Media O2 wants you to be aligned with their innovative, customer-focused, and team-oriented culture.
2. Practice with similar tests. Practicing with similar situational judgement tests can help you reflect on your answers to understand how they align with Virgin Media O2’s desired workplace behaviours.
3. Think like the company. For each scenario, consider the most effective response that aligns with Virgin Media O2’s way of working. This involves solving problems in a way that enhances teamwork and customer satisfaction.
4. Pay attention to details. Carefully read each scenario and the possible responses. This Virgin Media O2 test will require you to pick the most appropriate action, which may not always be immediately obvious.
5. Reflect on your experiences. Think about your past experiences where you have demonstrated skills and behaviours that Virgin Media O2 values. This can help you quickly identify the appropriate answers during the test.
6. Maintain a consistent approach in your decisions. This will show that you can apply your judgement consistently in similar day-to-day scenarios at Virgin Media O2. Remain customer-centric and team-oriented in your answers

For more tips to pass your Virgin Media O2 situational judgement test watch our short video below.

After completing your situational judgement test, the next step in your Virgin O2 assessment process will be the Virgin Media O2 video interview.

4. Virgin Media O2 Video Interview

What is the Virgin Media O2 video interview?

The Virgin Media O2 video interview is an automated online interview that will require you to record videos of yourself answering pre-recorded questions with a time limit for each answer you record.

What does the Virgin Media O2 online interview measure?

The Virgin Media O2 online interview will typically have three to five questions about your experience, education, and suitability for the company and role you applied for.

Watch our short video below to understand what the Virgin Media O2 video interview entails.

7 Top Tips to Pass the Virgin Media O2 Video Interview

1. Research Virgin Media O2 and the role beforehand. Understand what the role entails and use this knowledge to tailor your answers, showing how your skills and experiences align with the company’s goals.
2. Understand the Virgin Media O2 values. This helps you to be able to give answers that reflect Virgin Media O2’s culture as your alignment with it is crucial to your success.
3. Practice with video interview tools. Use video interview tools online to practice with similar Virgin Media O2 interview questions. This will help build your confidence and calm any anxiety.
4. Practice your answers. Prepare good examples from your past experiences that showcase your skills and experience. Use the STAR+R method to structure your answers clearly and effectively.
5. Manage your time well. You may have limited time to respond to each Virgin Media O2 video interview question. Keep your answers concise and to the point.
6. Dress professionally. Dress as you would for an in-person interview in a Virgin Media O2-accepted attire. This shows your dedication and helps cast a good impression.
7. Use appropriate body language when recording your answers like maintaining eye contact with the camera to show confidence. Pay attention to your posture and gestures to ensure they project professionalism and enthusiasm.

Use the tips above to practice the following Virgin Media O2 video interview questions.

Virgin Media O2 Interview Questions and Answers

Some Virgin Media O2 interview questions at this stage include:

• Tell me about yourself.
• What are you bringing to this role?
• Why are you applying for this role?
• If a colleague has mentioned to you that they are struggling with a deadline, what would you do?
• Why do you want to join this graduate scheme?
• Tell us a time you went out of your way to help a customer.

Watch our short video below for tips on how to answer the ‘Tell me about yourself’ Virgin Media O2 interview question.

Read on as we give example answers to some of these Virgin Media O2 interview questions below.

Question: Tell us a time you went out of your way to help a customer.

How to Answer: 

When answering this Virgin Media O2 video interview question, your response should showcase your customer service skills and your alignment with the company’s values of responsibility and delivering excellent service. It’s important to use the STAR+R method to structure your answer.

Good Answer:

Question: What are you bringing to this role?

How to Answer: 

When answering this question for your Virgin Media O2 video interview, it’s essential to focus on your unique qualities and experiences, and how they align with the company’s values and the specific job requirements.

Good Answer: 

In my previous role as a customer service representative, I developed a comprehensive feedback system that improved customer satisfaction scores by 20% in a year. This experience honed my ability to listen to customer needs, innovate solutions, and implement them effectively. My approach aligns with Virgin Media O2’s commitment to putting customers first and driving forward with innovation.

Additionally, my experience has honed a team-centric approach, driving success and boosting customer loyalty and business growth. At Virgin Media O2, I aim to apply my expertise in customer experience, team leadership, and innovation as well as a commitment to continuous improvement and passion for delivering exceptional customer service.

If you are successful in the Virgin Media O2 video interview stage, you may be invited to complete a Virgin Media O2 assessment centre depending on the role you applied for.

5. Virgin Media O2 Assessment Centre

What is the Virgin Media O2 assessment centre?

The Virgin Media O2 assessment centre is the final stage of the O2 job application process. It is designed to evaluate you and other shortlisted candidates in various exercises. This assessment takes place at a Virgin Media O2 branch office.

What to expect at Virgin Media O2 assessment centre?

At the Virgin Media O2 assessment centre, you will be required to complete one or all the following exercises:

1. Group Exercise
2. Role-play Exercise
3. Final Interview

Let’s find out what each of these Virgin Media assessment centre exercises are all about.

Virgin Media O2 Group Exercise

What is the Virgin Media O2 group exercise?

The Virgin Media group exercise will involve you working with other shortlisted candidates to either complete a given task or analyse and discuss a topic. The task or topic given is usually related to the role you all applied for.

What does the Virgin Media O2 group exercise measure?

The Virgin Media O2 group exercise is a timed activity that will assess your ability to collaborate and work well with others. Teamwork is one of Virgin Media O2’s core values and is essential to your success in this process.

Top 7 Tips to Pass Your Virgin Media O2 Group Exercise

1. Remember Virgin Media O2’s values. Embody the company’s core values, especially around teamwork, innovation, and customer service. Reflect these values in your interactions.
2. Practice active listening. Show that you value others’ contributions by actively listening, acknowledging their points, and building upon them as this facilitates better teamwork, an important Virgin Media O2 core value.
3. Communicate clearly. Be concise and present your ideas well. Virgin Media O2 values clear communication because it is essential for efficient teamwork and customer interactions.
4. Demonstrate problem-solving skills. Be proactive in addressing the task at hand. Virgin Media O2 looks for people who can think on their feet and are brave enough to propose effective solutions.
5. Be adaptable to new ideas and strategies. Show that you can adapt to new information or changes in direction. Virgin Media O2 operates in a fast-paced industry where flexibility is crucial.
6. Use time wisely. Be mindful of the time limit and actively contribute to the group’s effort to organise and execute the task efficiently within the time duration.
7. Be respectful and professional. Always treat your group members with respect, reflecting Virgin Media O2’s inclusive and supportive culture.

Watch our video below to learn more about what to expect in your Virgin Media O2 group exercise!

Virgin Media O2 Role Play Exercise

What is the Virgin Media O2 role play?

The Virgin Media O2 role play exercise is an activity that involves you acting out a typical scenario you may likely face in the day-to-day of the role you applied for. In this exercise, you will be paired with an assessor.

What does the Virgin Media O2 role play exercise measure?

This Virgin Media O2 assessment centre exercise measures your work behaviours and responses in a work scenario. It will assess your communication, critical thinking, decision-making, and customer service skills.

Top 6 Tips to Pass Your Virgin Media O2 Role Play Exercise

1. Use Virgin Media O2 values as your approach. Demonstrating behaviours and making decisions that reflect these values during the exercise can significantly enhance your performance.
2. Understand the objective. Identify the purpose of the role-play. Is it to assess your problem-solving abilities, customer service skills, or teamwork? Understand what’s expected so you can approach the task appropriately.
3. Pay attention to the details of the scenario. Attention to detail plays a critical role in finding an appropriate solution and is relevant to most Virgin Media O2 roles.
4. Understand the customer’s perspective. Virgin Media O2 places a strong emphasis on customer satisfaction. In any scenario, make sure to properly understand and address the customer’s needs and concerns.
5. Highlight your technical knowledge. Demonstrate your understanding of Virgin Media O2’s products and services if necessary. It shows your preparedness and ability to handle specific issues.
6. Reflect Virgin Media O2’s brand. Always remember that you’re representing Virgin Media O2 during the exercise. Your approach should reflect the professionalism and customer-oriented service associated with the brand.

Virgin Media O2 Final Interview

What is the Virgin Media O2 final interview?

The Virgin Media O2 final interview is the final activity to complete in the O2 job application process. This Virgin Media O2 interview will look to further assess your fit for the role with competency-based and motivational questions.

What are Virgin Media O2 interview questions?

Some Virgin Media O2 interview questions you may be asked at this stage are:

• Give me an example of a time when you have dealt with a difficult customer or team member. What was the outcome?
• Why did you apply for a position with Virgin Media?
• What is it about our mission and values that resonate with you?
• How will you approach customers who are agitated or angry?
• Explain a situation where you have done something similar to the role’s function.

How to Pass Your Virgin Media O2 Final Interview

1. Practice beforehand. Always practice your answers to some typical Virgin Media O2 interview questions. This will help ensure your preparedness.
2. Tailor your answers to Virgin Media O2 core values and showcase how you align with their company culture as an individual.
3. Leverage your experience when giving your answers to the Virgin Media O2 competency questions. Your answers are more effective when backed with evidence using the STAR+R model.
4. Keep your answers simple. Overall, the recruiters are just trying to get to know you better, regarding your skills and behaviours, and assess how well you would fit in Virgin Media O2.
5. Demonstrate good body language because your tone, responsiveness, and attitude are being taken into consideration too. Sit up straight, use proper gestures, speak slowly and voice your words.
6. Prepare thoughtful questions to ask the interviewers about the role and Virgin Media O2. This demonstrates your genuine interest and engagement in the position.

Below are some questions you might consider asking in your Virgin Media O2 final interview:

1. What are some of the role’s challenges?
2. How do you measure success and what are your expectations for the first 6-12 months?
3. What do you enjoy about your job?
4. Are there opportunities for professional development?
5. Is there anything about my resume that concerns you?

And….that’s a wrap on the Virgin Media O2 application process! If you are successful, you will receive a job offer from Virgin Media O2 with details of the role’s specifics and onboarding.

However, while you’re here…

Don’t miss the captivating range of graduate schemes that await you at Virgin Media O2.

6. Virgin Media O2 Graduate Schemes

What are the Virgin Media O2 graduate schemes?

The Virgin Media O2 graduate schemes are opportunities that offer tailored roles for both students and graduates to provide them with the perfect launching pad to kickstart their careers.

Virgin Media O2 graduate schemes are collectively known as future careers and they include:

1. Virgin Media O2 Graduate Schemes
2. Virgin Media O2 Internship Schemes
3. Virgin Media O2 Apprenticeships

Let’s find out what each of these Virgin Media O2 schemes offer.

Virgin Media O2 Graduate Schemes

What are the Virgin Media O2 graduate schemes?

The Virgin Media O2 graduate schemes offer graduates the opportunity to take on new challenges and discover big opportunities while gaining new experiences and using skills they acquired in the university.

These Virgin Media O2 graduate schemes offer roles in various business areas such as Marketing, Digital, Finance, Sales, Technology, etc.

Virgin Media O2 Graduate Schemes Eligibility Criteria

1. Education: A graduate with a 2:1 CGPA in any field of study.
2. Experience: No specific professional experience is required as applications are welcomed from recent graduates with or without work experience.
3. Duration: 2 years.
4. Locations: Virgin Media O2’s graduate schemes are available in various cities in the UK including London, Reading, Birmingham, etc.
5. Applications: Applications for Virgin Media O2 graduate schemes open yearly on a needs basis. Check for updates on their official website and set job alerts to keep track of openings.

2. Virgin Media O2 Internships

What are the Virgin Media O2 internship schemes?

The Virgin Media O2 internships are opportunities that offer students who are soon-to-be graduates the chance to gain practical experience and develop new skills to get them ready for a professional life.

The Virgin Media O2 internships offer students roles in multiple business areas such as Finance and Technology.

Virgin Media O2 Internship Schemes Eligibility Criteria

1. Education: An undergraduate with a predicted 2:1 or above in any field of study with the aim for a CIMA qualification for the Finance scheme and a predicted 2:1 or above in a STEM or IT-related subject for the Technology scheme.
2. Experience: No specific professional experience is required.
3. Duration: 1 year.
4. Locations: Virgin Media O2’s internship schemes are available in various cities in the UK including London, Reading, Birmingham, etc.
5. Applications: Applications for Virgin Media O2 internship schemes open yearly on a needs basis. Check for updates on their official website and set job alerts to keep track of openings.

3. Virgin Media O2 Apprenticeships

What are Virgin Media O2 apprenticeships?

The Virgin Media O2 apprenticeships are opportunities curated for people who want to earn while working towards achieving a qualification and learning new skills. The Virgin Media O2 apprenticeships offer roles in Engineering, Cyber Security, Business, IT, etc.

Virgin Media O2 Apprenticeship Schemes Eligibility Criteria

1. Education: Depending on the level of the apprenticeships, you may require zero qualifications or only GCSE grades 4-9 (or an equivalent Level 2 qualification).
2. Experience: No specific professional experience is required.
3. Duration: Depending on the level, the apprenticeship may last between a few months to a few years.
4. Locations: Virgin Media O2’s internship schemes are available in various cities in the UK including London, Reading, Birmingham, etc.
5. Applications: Applications for Virgin Media O2 apprenticeships are received all year round. Check for updates on their official website and set job alerts to keep track of openings.

With that, we have covered all you’ll need to know about the Virgin Media O2 application process, online assessment, and graduate schemes you could potentially apply to.

But wait!

Before you start your Virgin Media O2 job application and assessments, explore our FAQ section below for more answers about the Virgin Media O2 hiring process.

7. Virgin Media O2 Assessments FAQs