You will need to complete an online application form.

If your initial application is successful, you will be invited to sit some tests. The quantity and type of tests will vary depending on the role that you have applied for.

Depending on your application, you may be asked to complete some psychometric tests. British Airways uses 3 types of psychometric tools – situational judgement tests, ability tests and personality questionnaires. The ability tests will consist of numerical reasoning, verbal reasoning or logical reasoning tests.

The tests will be timed and may be done online or in person, depending on your application. You may be asked to retake the test/s on the assessment day to ensure the validity of your results.

British Airways uses face-to-face and telephone competency-based interviews. Both interviews will focus on instances where you have demonstrated a particular skill or quality. You will also be asked about the motivation behind your application. On the basis of this, your suitability for the role will be established.

The final stage of the selection process will take place in an assessment centre. Here, your performance will be monitored in a range of exercises. Potential exercises are listed below.

• Group Exercise
• Presentation Exercise
• Work-Related Exercise or Case-Study Exercise
• Role-Play

You will receive a response, regarding the outcome of your application, shortly after the assessment day.