LVMH Interview Practice and Preparation Guide 2024

The text below provides a full interview preparation guide and practice for those applying to jobs, internships and graduate programs at LVMH across the globe including France, US and the UK.

Not sure if you should practice to prepare for LVMH assessments? According to research, 60-80% of candidates are rejected based on their aptitude tests results. It is proven that practice increases your chances of getting hired.

What is the LVMH Assessment Process?

The LVMH assessment process may include:

1. LVMH Online Application
2. LVMH Online Assessments
   • Numerical Reasoning
   • Verbal Reasoning
   • Logical Reasoning
   • Behavioral Test
3. LVMH Interviews
4. LVMH Assessment Center

Once you have impressed in your application form or assessments, you will be invited to a telephone interview with a member of the HR team at LVMH which may last between 20 to 30 minutes.

3. LVMH Interviews

What happens in a LVMH interview?

The LVMH interview will depend on the maison and role you have applied for, as candidates may have more than one interview with a manager at this stage. These may be in the form of an in person interview which may be individual or in a group, which usually takes up to an hour.

Discover more about your LVMH video interview with this quick video below on all you need to know about these virtual interviews:

The LVMH interviews will be competency-based and the LVMH recruiter will also ask motivational questions to understand your ambitions, personality, skills and English speaking ability.

HOW TO ACE THE LVMH INTERVIEWS?

Check out our top 7 tips to ace your upcoming LVMH interviews below!

Our Top 7 Tips to Ace Your LVMH Interviews

1. Practice: use a mirror, a family/family member or our video interview practice tool to learn how you answer questions and develop your interview technique using feedback.

2. Research LVMH: consider the values, history and the high-end products and services provided by LVMH and the House/Maison you are applying for. 

3. Consider your Goals: get ready to discuss your:
   • Long-term career plans and vision
   • Passion for the industry
   • Why you want to join LVMH and the specific House/Maisons
   • Ideas and suggestions to improve the brand and services

4. Show confidence: while you’re giving answers, be confident in your experiences and try to be your real self. Avoid behaving in the way you think the LVMH recruiters want you to.

5. Check your network connection: For video interviews, ensure you have a stable network connection.

6. Find a quiet space: Find a place with no distractions and where no one will disturb you in the middle of the video interview. 

7. Attach external devices: Make sure you have all the required external devices, such as webcam, microphone, speaker/earpiece etc. The inbuilt camera and speakers of your laptop or mobile phone may not capture your voice and video properly. 

LVMH Interview Questions and Answers

Here are 3 example questions that are often asked across the many maisons at LVMH. Below we will cover a good potential answer you can consider when practicing your answers to LVMH interview questions:

1. Can you give an example of a time when you provided excellent customer service?

2. How do you handle and resolve conflicts with team members or colleagues?

3. How do you prioritize and manage multiple tasks and projects in a fast-paced retail environment?

The best approach to answering the above LVMH interview questions that we recommend is using the STAR technique. Discover more about the STAR technique and how you can best use this method in this video below:

Good example answer:

• Situation: One example that comes to mind is a time when I was working at a high-end department store at my local mall.

• Task: A customer came in who was looking for a designer handbag she had found online that was currently out of stock at our store.

• Action: Instead of simply telling her that we were out of stock, I took the initiative to research the other store locations where the handbag may be available and checked with several other stores to confirm the availability.

• Result: I was able to find the handbag at a store in a nearby city and had it shipped to our store for the customer to pick up within a week. She was incredibly grateful and even wrote a letter to my manager praising my customer service. 

Good example answer:

• Situation: During my previous role working with a team of retail assistants, there was a situation where the team leader and a few members of the team had a disagreement over the updated schedule list for the upcoming monthly rotation.

• Task: We needed to resolve the conflict and find a solution that would be beneficial for all parties and the schedule as quickly as possible.

• Action: I  promptly scheduled a meeting with the team leader on the weekend and discussed the key concerns for each team member. We were able to have a productive and open dialogue over the course of a few hours, and after discussing the issue, we came to a compromise for the schedule that worked for each team member.

• Result: As a result, the schedule was quickly organized for the following month and each team member was satisfied with the new rotations. I also used this experience to prevent similar conflicts in the future by implementing better communication and collaboration strategies within the team.

Good example answer:

• Situation: As a retail assistant at the high-end department store, I was often juggling multiple tasks and going between several customers at once.

• Task: I knew I had to prioritize and manage these tasks to ensure that the tasks were  completed efficiently and effectively, and that the customers were very satisfied with our service.

• Action: I first created a to-do list for the responsibilities for each day, prioritizing these tasks based on their level of importance and urgency. For larger tasks, I set specific deadlines at the beginning of each week for each task to help me stay on track. I also made sure to regularly check in with my manager to ensure that I was aligned with the store’s priorities and to get any additional support if needed. Where required, I broke down large tasks into smaller, manageable activities and delegated some to my fellow co-workers, which helped me to stay organized and on track.

• Result: As a result, I was able to consistently meet or exceed my sales goals, and received positive feedback from my manager and customers. I was also able to maintain a good balance between customer service and administrative tasks, which enabled me to exceed expectations.