1. Introduction

Not sure if you should practice to prepare for the Hilton hiring process? According to research, 60-80% of candidates are rejected based on their aptitude test results. It is proven that practice increases your chances of getting hired.

In a nutshell:

How to prepare for the Hilton recruitment process and get the job? 

1. Fill in the Hilton Online Application 

• Find all the information about Hilton before starting the application. 
• Fill in your details such as name, contact information, address, etc.
• Customise your resume using the keywords in the job description so that it aligns with Hilton’s values and your job role. 

2. Complete Hilton Online Assessment Tests

Hilton will invite you to take the Hilton online tests once they select your application. These Hilton assessment tests include: 

• Numerical Reasoning Test
• Logical Reasoning Test
• Verbal Reasoning Test
• Personality Questionnaire 

You may get rejected already after your aptitude tests. These tests sift out 50-80% of candidates. The only proven way to get to the next round is to practice.

3. Practice for the Hilton HireVue Video Interview 

Prepare for your Hilton HireVue video interview by running mock interviews and answering typical interview questions for the role you are applying for. For Hilton interview practice, use the following:

• a smartphone to record yourself
• Zoom or
• Our reliable video interview platform

Our video interview practice platform has predefined competency and industry questions. It mimics the experience you will have in the platforms employers use for interviews. These include Hirevue, Pymetrics, and Sonru. 

Use the STAR method for your answers and practice each answer several times.

4. Be prepared to attend the Hilton Assessment Center   

After passing all the other stages of assessment, you will be invited to the Hilton assessment center. This will consist of the following exercises: 

• Role-playing Exercise 
• Presentation Exercise 
• Team Exercise 

In this guide we will cover the Hilton hiring process, starting with some background info that you’ll need to go further.

Who is Hilton Worldwide?

Hilton is an American multinational hospitality company. It runs and franchises hotels, restaurants, and timeshares worldwide. Conrad Hilton founded Hilton Hotels Corporation in 1919. Today, Christopher. J. Nassetta leads it. The company has its headquarters in Tysons, Virginia, United States. 

Hilton has 22 brands that cover different markets and are in 118 countries and territories. The total strength of employees at Hilton is around 178,000. And thousands of people apply each year for jobs at Hilton. 

What job functions do these people apply to? Find Hilton hotel jobs you can apply to ahead. 

Hilton Hotel Jobs

What job functions are available at Hilton? 

Hilton has many job functions. Let’s explore a selection of them listed below:

Administrative	Architecture, Design, and Development	Brands
Call Center and Reservations	Catering and Event Services	Communications and Corporate Affairs
Culinary	Data and Analytics	Engineering, Maintenance, and Facilities
Finance and Accounting	Food and Beverage	General Manager/Hotel Manager
Guest Services, Operations, and Front Office	Housekeeping and Laundry	Human Resources
Retail and Gift Shop	Revenue Management	Sales and Marketing
Security and Loss Prevention	Supply Management, Procurement, Purchasing, and Receiving	Technology

To align your application with the spirit of Hilton, you must show you’re right for the roles. To do this, you must grasp their values. These values provide insight into the organizational culture and expectations. 

Curious to discover what they are? Let’s delve into them.

Hilton Core Values

What are Hilton’s core values? 

Hilton’s values are the foundational principles of the corporation. These values are: 

Now, you will need to do much more research than this to write a good resume to fit Hilton’s expectations. 

Check out some of our research pointers below!

Hilton: How to Research

Explore more insights below to gain a competitive edge in your research using the pointers given below: 

1. Research: Research Hilton well to familiarize yourself with the interview questions. This will also help you to understand what the corporation expects from you. For this research, you can use their website. You can also use information from search engines and social media.
2. Analyze The Strategies: Read about the company’s growth throughout various years. Read Hilton’s annual report. It will help you understand the strategies they used to reach that stage. Getting that information will help you understand their working style better. 
3. Review Hilton’s Brands: Learn about Hilton’s various brands. Review the market they work in, their purpose, and the locations they are present in. Knowing Hilton’s brands will prepare you for the responsibilities you may get. 
4. Look For Their Efforts to Help the Environment: Find out the steps Hilton has taken for a better future. Knowing this will show your interviewer that you care. You care not only about a good job but also about the future of the planet. For example, Hilton’s goal to achieve carbon neutrality by 2030.
5. Find a Personal Connection. Find a reason to join Hilton that motivates you. It should match your values and ambitions. This could be their charitable initiatives, their work culture, their growth story, etc.

After doing your research, it’s time to dive into the Hilton online application. Keep reading to find out more.

2. Hilton Online Application

What is the Hilton online application?

The Hilton online application process has two stages. First, you will fill in your personal information, such as your name, address, and contact info. You will also upload your resume at this stage. Next, you will answer some questions which are about ethnicity, gender, and so on.

Check out a preview of your Hilton online application in the image below!

Image: Hilton Online Application 

Source: Hilton Website 

To learn more about applying for Hilton hotel jobs, check out the video below:

After your online application is approved, the next step in the Hilton hiring process is the Hilton online assessment. Let’s dive into the details!

3. Hilton Online Assessment Tests

What are the Hilton online assessment tests?

The Hilton online assessments are a set of psychometric tests. They aim to assess your thinking, abilities, and behavior. These tests are generally timed and MCQ-based. The results of these tests show your employer how your abilities align with the company’s expectations.

The Hilton online assessment tests include: 

1. Hilton Numerical Reasoning Test  
2. Hilton Logical Reasoning Test
3. Hilton Verbal Reasoning Test
4. Hilton Personality Questionnaire 

This overview covers the Hilton online assessments. Now, let’s delve into the details of each one, starting with the Hilton numerical reasoning test.

Hilton Numerical Reasoning Test

What is the Hilton numerical reasoning test? 

The Hilton numerical reasoning test will be part of the test. You will analyze data from graphs, percentages, and tables. You will get 20 minutes to complete, and one minute per question. So, in total, you will generally get 20 questions to solve. But, sometimes the number of questions may vary. 

What does the Hilton numerical reasoning test measure?

Hilton aims to gauge your: 

1. Problem-solving abilities
2. Logical thinking 
3. Attention to detail 
4. Overall numerical proficiency.

Gain key insights in this under 1-minute video about Hilton’s numerical reasoning test:

Below, we have provided 7 top tips that will help you ace your Hilton numerical test.

Top 7 Tips to Pass the Hilton Numerical Reasoning Test 

1. Revise Basic Mathematics Concepts: Hilton will ask many questions on basic math. They will cover operations like percentages and averages. So, be sure to revise the fundamentals of these concepts.
2. Practice Answering Questions In A Similar Setting: Recreate the time and space constraints of the actual test and practice in that setting. This will help you understand the format and feel of this Hilton test. 
3. Improve Mental Calculations: Work on your mental math by practicing without a calculator. This will help you build speed and accuracy.
4. Manage Your Time: The Hilton numerical test is timed. Practice answering questions within the allocated time to improve your speed. If you get stuck on a particular question, move on to the next one and come back later if time allows.
5. Review Mistakes: After practicing, review any mistakes you’ve made. Understand where you went wrong. Learn from those errors using the solutions and feedback.
6. Be Organized Before Your Test: Find a quiet place and keep all the equipment, like a calculator, pencil, and paper, with you. They will help with your test for Hilton.
7. Strike A Balance Between Speed And Accuracy. Avoid trying to answer many questions. Instead, focus on answering them correctly.

Hilton-style Numerical Reasoning Test Question Example

Solved it? Check the bottom of the page for the answer.

Looking for even more Hilton numerical reasoning test question practice?

Now, let’s move on to the next assessment: the Hilton logical reasoning test. Let’s explore this assessment in more detail.

Hilton Logical Reasoning Test

What is the Hilton logical reasoning test? 

The Hilton logical reasoning test will expect you to spot common patterns. You will then answer questions about them. You may need to identify patterns in graphs, tables, series, pie charts, shapes, etc. This test will assess your critical thinking ability. 

What does the Hilton logical reasoning test measure? 

The Hilton logical reasoning test assesses your:

1. Critical thinking 
2. Problem-solving 
3. Deductive reasoning 
4. Ability to interpret information accurately. 

Discover more about Hilton logical reasoning tests with this 1 minute video:

Our experts have outlined the following key steps to ensure your success in this Hilton assessment.

Top 7 Tips to Pass the Hilton Logical Reasoning Test

1. Get Familiar With The Questions: Practice as many Hilton-style logical reasoning questions as you can. This will help you get used to the formats and questions. It will help you develop pattern recognition skills. 
2. Manage Your Time: This Hilton test has a short time limit. So, time management is essential for your Hilton logical test. Practice under timed conditions to improve your abstract reasoning ability under time pressure. 
3. Learn From Mistakes: Review your incorrect answers and understand where you went wrong. Look for the missed patterns. Find the strategies you could have used.
4. Remember The Key Logical Rules: Keep in mind the most common rules for the Hilton test. Consider how the colors, numbers, and letters change across the different objects.
5. Use Diagrams: They can help you see and track patterns better. Use pen and paper or digital tools to draw out the sequences and patterns.
6. Focus On One Question At A Time: Don’t panic if you get stuck. Move to the next question and answer the questions you were stuck on afterward if you have any time left at the end. 
7. Maintain Test Conditions: When you take the real test, ensure you find a quiet place where distractions won’t interrupt you. 

Hilton-style Logical Reasoning Question Example

Got the answer? Check it out at the bottom of the page.

Looking for even more Hilton logical reasoning test prep?

Next up, let’s look at another big assessment: the Hilton verbal reasoning test. Stay tuned for an insightful discussion on this assessment.

Hilton Verbal Reasoning Test

What is the Hilton verbal reasoning test?

The Hilton verbal reasoning test has several questions that you must answer within a set time. You will get a series of paragraphs. You must read them and then answer the questions that follow. In this test, your options will be True, False, or Cannot Tell. This test will assess your analytical skills.

What does the Hilton verbal reasoning test measure? 

The Hilton verbal reasoning test assesses the following qualities: 

1. Comprehension 
2. Verbal reasoning 
3. Communication skills 
4. Ability to understand and interpret written information effectively. 

Pause from reading and explore your Hilton verbal reasoning test with ease. Dive into this concise video covering everything you need to know about verbal tests.

So how do we pass the Hilton verbal assessment? We’ve got you covered with these 7 top tips to help you ace the Hilton verbal reasoning questions.

7 Top Tips to Pass the Hilton Verbal Reasoning Test

1. Read More: Invest some time in reading before sitting for the actual Hilton test. This will help you comprehend written statements and the language used.
2. Spend Some Time On Solving Crosswords. Solve crosswords and other English exercises to make sure you build up your vocabulary and reasoning skills. 
3. Practice Several Verbal Reasoning Questions: This will help you understand the pattern of the Hilton test. It will let you develop strategies that fit you to beat the real test. 
4. Replicate Test Conditions: When practicing, try to copy the test environment. It should match the actual Hilton’s verbal reasoning test. Sit in a quiet space, set a timer, and work through passages under timed conditions.
5. Understand The Answer Options: ‘True’ means the statement is correct. ‘False’ means it is incorrect. ‘Cannot say ’ means the passage doesn’t give enough information.
6. Identify Key Information: Pay attention to keywords and phrases within the passage. These often hold the answers to specific questions and statements.
7. Base Your Answer On The Passage Only: Candidates misapply a statement according to their understanding. This leads them to choose the wrong answer.

Hilton-style Verbal Reasoning Question Example

Got the answer? Check it out at the bottom of the page.

Looking for even more Hilton online verbal test practice?

Now, let’s shift our focus to another crucial assessment: the Hilton personality test. Join us as we explore this assessment in detail.

Hilton Personality Questionnaire

What is the Hilton personality test? 

The Hilton personality questionnaire aims to evaluate your dominant personality traits. The test offers valuable insights to the candidates. It shows your compatibility with both the position you’ve applied for and the corporate ethics of Hilton Worldwide.

What does the Hilton personality test measure? 

The Hilton personality test aims to assess the following qualities: 

1. Customer Orientation
2. Teamwork and collaboration 
3. Adaptability 
4. Leadership potential 
5. Integrity and professionalism 
6. Stress management 

Learn more about the Hilton personality test. See its key role in candidate evaluation in the short video by GF below.

You’ve learned about the Hilton personality tests. Now, let’s look at expert tips. They will help you do well on your upcoming test.

Top 6 Tips to Pass the Hilton Personality Questionnaire 

1. Understand The Job Requirements: Review the job description and Hilton’s values. Align your responses with what Hilton wants in candidates.
2. Prepare With Practice Tests: They show the types of questions in personality assessments. Practice by doing similar tests online.
3. Be Authentic: Highlight your strengths, but don’t guess what Hilton wants to hear. Be genuine in your responses.
4. Reflect On Past Experiences: Use real-life examples to show your traits. Ensure your examples are from your experience.
5. Stay Calm And Focused: Approach the test with a clear mind and stay focused throughout. Avoid rushing through questions and take the time to consider each response carefully.
6. Review The Feedback: If given feedback after the test, note areas for improvement. This will help you do better in future assessments.

After passing the Hilton online tests, your next step is the Hilton HireVue video interview. Discover more about this pivotal stage in the process below.

4. Hilton Video Interview

What is the Hilton video interview?

The Hilton video interview will be a pre-recorded video interview by HireVue. You will have to record yourself answering a few pre-recorded questions. In this interview, you will get 3 minutes of answering time and 30 seconds of preparation time per question. You will face around 5-7 questions.

Watch our quick video below! It explores more about video interviews, including the Hilton interview.

Check out our top 7 tips to organize and structure your answers below: 

Top 7 Tips to Pass the Hilton Video Interview

1. Practice Your Timing: Keep your responses short and be confident about them during the Hilton video interview. Avoid giving answers that are too long. Make sure your responses fit within your time. 
2. Practice Good Body Language: Sit up straight. Make eye contact with the camera. Keep up positive and engaged behavior. Avoid slouching, fidgeting, or looking away from the camera.
3. Note Down The Points You Want To Discuss: Identify 2-3 main points about the question. Talk about each point in order with examples. 
4. Read The Instructions: Pay close attention to them to see what Hilton expects from you. Also, look for any last-minute tips. Pay close attention to the question before answering. This way, you will be able to provide an accurate answer.
5. Structure And Flow: Keep a clear flow in your response. Use the STAR+R method. It ensures that your points connect and build on each other. Avoid ending your answer abruptly by leading back to the question. 
6. Use Clear And Concise Language: Speak clearly and calmly at a moderate pace to ensure your recording is clear. Avoid using technical language or jargon unless otherwise instructed.
7. Follow-up: Send a thank-you email. In this, thank them for the opportunity and say again that you’re interested in the job after the interview.

Now, let’s use these strategies as we respond to common Hilton interview questions. 

Hilton Interview Questions and Answers

Question: What makes you an ideal candidate?

Good Answer: 

I am an ideal candidate for this hospitality role as I have 5 years of experience in customer service. I also have strong communication skills. I have a real passion for creating memorable guest experiences. These things set me apart. 

I thrive in fast-paced places. I exceed expectations by seeing needs and fixing issues. Also, I am adaptable. I am good at teamwork. I work well with colleagues from diverse backgrounds. This makes sure operations run smoothly and guests are happy. 

I am committed to the highest service standards. I am eager to help your team succeed.

Question: What is one of your strengths?

Good Answer: 

One of my strengths is my exceptional attention to detail. In a hospitality role, ensuring every guest’s experience is flawless requires a keen eye for detail. I pride myself on keeping things very neat such as in dining areas, public spaces, etc. I attend to all my duties. This helps create a welcoming atmosphere for guests. 

Also, I pay close attention to detail and anticipate and meet guest needs before they arise. This enhances their satisfaction. This strength raises the service level. It also boosts the establishment’s reputation.

Question: Tell me about a time when you made a guest feel welcome.

Good Answer: 

Upon completion of your Hilton interview process, the next stage of assessment awaits. The fourth and final round of your Hilton assessment process is the Hilton assessment center. 

Let’s delve into what this crucial stage entails.

5. Hilton Assessment Center

What is the Hilton assessment center?

The Hilton assessment center will aim to assess your behaviors and attributes in a work-like environment. You will be divided into several groups with other candidates for this stage. Once you form your teams, you will then sit for different assessment center exercises such as: 

1. Hilton Role-Playing Exercise 
2. Hilton Presentation Exercise  
3. Hilton Team Exercise  

Let’s delve into each of these exercises one at a time. 

Hilton Role-Playing Exercise

What is the Hilton role-playing exercise? 

In the Hilton role-playing exercise, you’ll act out a work scenario. This might be with your manager or another candidate. The goal? To show your customer service and critical thinking skills. These are key for a successful Hilton employee.

What does the Hilton role-playing exercise measure? 

The Hilton role-playing exercise assesses the following skills: 

1. Customer service
2. Empathy and emotional intelligence 
3. Professionalism 

Now that you know role-playing exercises, let’s cover some tips to boost your prep for the Hilton role-play exercise. 

Top Tips to Pass the Hilton Role-Playing Exercise 

1. Understand the Scenario: Take time to understand the scenario presented to you. Pay attention to details such as the guest’s situation, their needs or concerns, and any specific requirements outlined in the scenario.
2. Stay in Character: Immerse yourself in the role you’re playing. The roles you may get are front desk agent, concierge, or other hospitality staff member. Maintain consistency in your demeanor, tone of voice, and responses throughout the exercise.
3. Practice Active Listening: Give your full attention to the guest’s concerns or requests. Repeat back key points to demonstrate understanding and empathy towards their needs.
4. Ask Clarifying Questions: If you’re unsure about any part of the scenario, don’t hesitate to ask. This will help you ensure that you have all the information you need to respond effectively.
5. Use Hilton’s Service Standards: Know Hilton’s service standards and use them in your responses. This could include phrases like “Yes, I can help you with that now”, or “Thank you for choosing Hilton. We appreciate your loyalty.”
6. Handle Challenges Gracefully: Role play exercises may include challenging situations such as guest complaints or unexpected requests. Remain calm, maintain a positive attitude, and address issues promptly and professionally.
7. Showcase Problem-Solving Skills: Demonstrate your ability to think creatively and find solutions to guest problems or requests. Offer alternatives when necessary and be proactive in resolving issues to ensure guest satisfaction.

We are navigating the Hilton assessment centre journey. Our next destination is the Hilton presentation exercise. This stage warrants a closer examination to grasp its significance.

Hilton Presentation Exercise

What is the Hilton presentation exercise? 

The Hilton presentation exercise will require you to present your views about a topic. Or, your response to a case study question in front of your assessors. Your assessors will likely measure your decision-making skills and attention to detail. They will also look at your communication and presentation. 

What does the Hilton presentation exercise measure? 

The Hilton presentation exercise assesses the following skills: 

1. Presentation skills
2. Content knowledge 
3. Audience engagement
4. Time management

Now, as you prepare for the Hilton presentation exercise, it’s essential to follow these tips from GF. They will ensure your presentation is set for success.

Top 5 Tips to Pass the Hilton Presentation Exercise

1. Research Hilton: Familiarize yourself with Hilton’s values, mission, and key areas of focus. Use this info in your presentation. It shows that you understand the company’s background and goals.
2. Understand The Assignment: Clarify the specific objectives and requirements of the presentation exercise. Know the key points that Hilton expects you to cover and any specific guidelines provided.
3. Define Your Message Clearly: Say the main purpose of your presentation. Make sure your audience understands your core point. This applies whether they are assessors or other participants.
4. Structure Your Presentation: Organize your content logically. Include a clear introduction, main points, and a conclusion. Use a structure that facilitates understanding and retention of key information.
5. Tailor To The Audience: Consider the background and interests of your audience. Align your presentation to fit the Hilton context. It should also fit the individuals who will assess your performance. 

As you progress through the Hilton assessment centre, your next step is the Hilton team exercise. Let’s delve deeper into what this stage entails.

Hilton Team Exercise

What is the Hilton team exercise? 

The Hilton team exercise aims to see how well you work in a team. It also tests how you collaborate to solve the organization’s issues. You will be put in a group. Then, the assessors will give you a topic or case study. You will need to solve it while taking into account your teammates’ views. 

What does the Hilton team exercise measure?

The Hiton team exercise assesses the following qualities in the candidates: 

1. Collaboration 
2. Communication skills 
3. Leadership skills
4. Adaptability 

Learn the secrets for mastering Hilton team exercises and other assessment center activities. You can do this by watching our insightful video!

How to pass the Hilton team exercise? 

Preparation is key for your upcoming Hilton team exercise. To help you, we’ve set a list of expert tips to enhance your readiness.

Top 7 Tips to Pass the Hilton Team Exercise

1. Understand the Goal: Try finding the purpose of the team task. Consider the Hilton’s values and actions. Consider if the group exercise is to test your teamwork, leadership, creativity, or problem-solving. Then, put in the right effort. 
2. Listen Actively: Make sure to actively listen to your teammates’ points and their arguments. Show that you value them as team members and appreciate their ideas and input. 
3. Share Your Ideas Constructively: Share your views well but kindly. Also, encourage the quiet to speak up and ask for their opinions on your suggestions. Strike a balance between confidence and collaboration. 
4. Delegate Roles: If the exercise involves tasks, consider delegating work to teammates. It shows them that you value their presence. Assign these tasks based on their skills and strengths. 
5. DemonstrateYour Problem-solving Skills: In case any differences arise, approach these situations as problem-solving opportunities. Address these conflicts delicately and work towards ways that benefit the team at Hilton.
6. Adapt to The Better Strategy: Be flexible and open to change if another idea or strategy is better. Adaptability is a valuable trait during group exercises. 
7. Stay Professional: Maintain a professional demeanor throughout the exercise. Avoid negative comments or behavior that may reflect poorly on you

After your Hilton assessment process ends, you should get an offer letter in the next week or two. This is if the Hilton career checks and other formalities finish. 

Upon approval, envision yourself stepping into your dream role at Hilton. Congratulations on this significant milestone!

But wait, before you go!

Are you a student eager to embark on your career journey with Hilton? Look no further! Here, we give an overview of entry-level career opportunities at Hilton. Keep reading to explore the possibilities.

6. Hilton Early Careers

What early career opportunities does Hilton offer? 

Hilton offers several opportunities to young individuals who are interested in the hospitality industry. These opportunities provide them with a deeper insight into this industry. Some of these opportunities include: 

1. Hilton Internships  
2. Hilton Graduate Programs 

Let’s discuss these two early opportunities, starting with the Hilton internships.

Hilton Internships

What are Hilton Internships? 

The Hilton internships offer opportunities across different departments and locations. These internships provide valuable hands-on experience and an opportunity to learn from industry professionals in a dynamic environment.

The various Hilton hotel internships are: 

1. Property Internships  
2. Corporate Internships  
3. MBA Internships  

Before you apply for Hilton internships, let’s review the basic eligibility criteria you need to meet.

Hilton Hotel Internships: Eligibility Criteria 

Below, we have provided the eligibility criteria for each of the Hilton Internships: 

1. Hilton Property Internships

• The candidates should have a cumulative of 3.0 GPA or higher. 
• Be enrolled as a full-time college student. 
• Should be pursuing a BA degree in hospitality, business, or any other related degree.

2. Hilton Corporate Internships 

• Candidates may be undergraduate or graduate students 
• Candidates must hold a minimum of 3.0 GPA 

3. Hilton MBA Internships  

• Candidates must be MBA students with a background in Consulting, Hospitality, Finance, Data Analytics or Business Strategy.
• Candidates must hold a minimum of 3.0 GPA.

Now that you know the eligibility criteria for all the opportunities you are interested in, you must know the application dates of these Hilton internships. 

Next, let’s look into the specifications of Hilton graduate programs. 

Hilton Graduate Programs

What is the Hilton Graduate Program? 

The Hilton graduate programs are designed to provide recent graduates with valuable career development opportunities. These programs typically span various disciplines and offer structured training, mentorship, and hands-on experience within the hospitality industry.

The various Hilton hotels graduate schemes include: 

1. Finesse Finance Graduate Programme EMEA 
2. EDGE Revenue Management- UK
3. Elevator  
4. US Management Development Program 
5. Cross-Cultural Internship 

To be able to apply to these Hilton hotel graduate schemes, you will be required to fulfill some basic eligibility criteria. 

Hilton Graduate Scheme: Eligibility Criteria 

1. Minimum of 3.0 GPA
2. 9 months of previous work experience. 

To gain more insight into the Hilton’s early careers, make sure you look into the Hilton careers website. 

With that, we’ve equipped you with all the information needed to pursue your dream role at Hilton. For more insights into the Hilton recruitment process, see the following FAQs.

7. Hilton Recruitment FAQs